Terms of Service
Rewardaroo Pty Ltd (ACN 681 049 213, ABN 21 697 112 191), a Queensland company. In these Terms, “Rewardaroo”, “we”, “us” and “our” mean Rewardaroo Pty Ltd. “You” and “your” mean the person agreeing to these Terms.
Last updated: 19/05/2026
These Terms govern your access to and use of rewardaroo.com.au and the Rewardaroo membership service. By creating an account or paying for a membership, you accept these Terms.
If you don’t accept these Terms, don’t use the service.
1. About the service
Rewardaroo is a paid subscription service that gives members access to a curated catalogue of deals, discounts, partner rates and editorial content across five categories: travel, fashion, motoring, drinks and recovery.
As a thank-you to active members, Rewardaroo also runs a free monthly prize draw. Membership is not a prize draw entry mechanism. The draw is a non-monetary bonus available to all members, and a free entry path is also available to non-members. Prize draws are described in the Prize Draw Rules, available at rewardaroo.com.au/prize-draw-rules.
The membership is a digital service. It does not include physical goods, financial advice, or financial services.
2. Eligibility
To create an account, you must be at least 18 years old and an Australian resident with a valid Australian residential address.
Deals in the drinks category are restricted to members who have verified they are 18 or over. Some deals may be restricted to specific states or regions.
You agree that the information you provide on signup is true, current and complete, and that you’ll update it if it changes.
3. Your membership
3.1 What’s included
A current Rewardaroo membership includes:
- Access to the full deal catalogue across all five categories
- Member-only pricing on participating partner offers
- The monthly newsletter
- A free entry into the monthly prize draw (additional entries on Plus and Premium tiers, as described in the Prize Draw Rules)
- Member-only editorial content as published from time to time
The mix of deals available at any given time varies. New deals are added weekly and expired deals are removed. Rewardaroo does not guarantee that any specific deal, brand, category or partner will be available on a given day.
3.2 What’s not included
Membership does not include:
- Cash refunds or rebates from third-party purchases
- Financial advice, travel agency services, or any regulated financial product
- The goods or services offered by partners (which you purchase directly from those partners on their own terms)
- Tax invoices for third-party purchases (those come from the partner you purchase from)
3.3 Tiers and pricing
Rewardaroo offers three membership tiers:
| Tier | Price | Monthly draw entries |
|---|---|---|
| Starter | $12 / month | 1 |
| Plus | $24 / month | 3 |
| Premium | $39 / month | 8 |
The first month is free on every tier. After the free month, the tier’s monthly fee is automatically charged via the payment method on file.
Prices include GST. Prices may be updated from time to time. If we change the price of your tier, we’ll notify you by email at least 30 days before the change takes effect. You may cancel before the change takes effect without penalty.
3.4 Billing and renewal
Memberships are billed monthly in advance. Renewal is automatic until you cancel.
A renewal reminder is sent by email at least 3 days before each renewal date.
4. Cancellation, pausing and refunds
4.1 Cancellation
You can cancel your membership at any time from the Membership section of your account. Cancellation is a single click and takes effect at the end of your current paid billing period. You keep full access until that date.
You won’t be asked to call, complete a form, speak to a representative, or provide a reason. We won’t contact you to talk you out of it.
4.2 Effect of cancellation on prize draws
If you cancel during a billing period, any draw entries already allocated to draws that close before your access ends remain valid. You won’t be issued new entries after cancellation, but you keep what’s already yours.
4.3 Refunds
If you’re not satisfied within your first 14 days of a paid month (after the free trial ends), we’ll refund that month in full. Email support@rewardaroo.com to request the refund. We don’t require a reason.
Outside the 14-day window, we issue refunds in the following circumstances:
- A billing error on our part (duplicate charge, wrong tier, etc.)
- Failure to deliver the core service for a continuous period of more than 5 business days
- Where the service has been suspended for reasons outside your control
- Where required by the Australian Consumer Law
Nothing in this section limits, excludes or modifies any consumer guarantee or right you have under the Australian Consumer Law. You may be entitled to a refund, repair, replacement or compensation under those laws regardless of what these Terms say.
5. Acceptable use
When you use Rewardaroo, you agree not to:
- Share your account credentials with anyone else
- Use bots, scrapers, or automated tools to access the service
- Resell, rent, or sublicence access to the service
- Use the service to engage in illegal activity
- Misrepresent yourself or another person
- Attempt to interfere with the security or operation of the service
If we have reason to believe you’ve breached these rules, we’ll contact you to discuss. Except in cases of fraud, illegal activity, or behaviour that puts other members or our staff at risk, you’ll have 7 days to respond and resolve the issue before we take any action that affects your account.
6. Suspension and termination
6.1 By you
You can close your account at any time. See section 4.1.
6.2 By us
We may suspend or terminate your account in the following circumstances:
- You materially breach these Terms and don’t resolve the issue within the 7-day notice period
- You engage in fraud, illegal activity, or a serious threat to other members or our staff (no notice period required)
- We discontinue the service (see section 12)
If we terminate your account for any reason other than fraud or illegal activity, we’ll refund any unused portion of your paid period on a pro-rata basis.
7. Pricing changes and content changes
We may update the deals catalogue, available partners, editorial content, or supplementary features at any time. The core service (access to a curated deals catalogue plus monthly draw entry) will remain available.
If we make a material change to what’s included in your tier (for example, removing a whole category), we’ll notify you by email. If you don’t accept the change, you can cancel before it takes effect and we’ll refund the unused portion of your paid period.
8. Intellectual property
Rewardaroo and the Rewardaroo logo are trademarks of Rewardaroo Pty Ltd. The site, the brand, the editorial content, the curation, and the software that runs it are owned by Rewardaroo or licensed to us.
You may use the service for personal, non-commercial purposes. You may not copy, scrape, redistribute, or build derivative services from our content.
If you submit content to the service (a review, a comment, a photo), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and display that content in connection with operating the service. We won’t use your content for unrelated commercial purposes without your consent.
9. Third-party partners
The deals on Rewardaroo are offered by third-party retailers, brands and suppliers (“partners”). When you click through to a partner site to make a purchase, the transaction is between you and the partner under their own terms and conditions, refund policy, and privacy policy.
Rewardaroo may earn a commission from partners when members make qualifying purchases. This is disclosed in our affiliate disclosure. The commission doesn’t affect the price you pay.
We make reasonable efforts to verify partner offers before they go live, but:
- We can’t guarantee a partner will honour a specific offer
- We can’t guarantee stock, availability, or shipping
- We’re not responsible for the quality of goods or services purchased from partners
- We’re not responsible for disputes between you and a partner
If a partner doesn’t honour an offer we’ve published, please let us know at support@rewardaroo.com so we can investigate and remove or correct the listing.
10. Limitations and disclaimers
The service is provided “as is”. We don’t warrant that it will be uninterrupted, error-free, or that any specific outcome will be achieved.
To the extent permitted by law, our liability to you for any claim arising from your use of the service is limited to the fees you paid us in the 12 months before the claim arose.
Nothing in this section limits, excludes or modifies any consumer guarantee or right you have under the Australian Consumer Law. Where the Australian Consumer Law applies a consumer guarantee, our liability for breach is limited (at our option) to:
- Supplying the service again, or
- Paying the cost of having the service supplied again
This limitation only applies where the service is not of a kind ordinarily acquired for personal, domestic or household use.
11. Privacy
How we handle your personal information is covered in our Privacy Policy at rewardaroo.com.au/privacy.
12. If we discontinue the service
If we decide to permanently close Rewardaroo, we’ll give you at least 30 days’ notice by email. We’ll refund any unused portion of your paid period on a pro-rata basis. Where draws are scheduled to close after the shutdown date, we’ll either run them as scheduled or substitute an equivalent prize and a substitute draw mechanism that respects entries already allocated.
13. Changes to these Terms
We may update these Terms from time to time. The updated version is published on the site with the Last updated date at the top.
If we make a material change that reduces your rights or increases your obligations, we’ll notify you by email at least 30 days before it takes effect. If you don’t accept the change, you can cancel during that period and we’ll refund the unused portion of your paid period.
Non-material changes (corrections, formatting, clarifications that don’t change the substance) take effect when published.
14. Disputes
If you have a complaint, contact us first at support@rewardaroo.com. We’ll respond within 5 business days and do our best to resolve it.
If we can’t resolve it, you have the right to escalate to:
- The Australian Competition and Consumer Commission (ACCC) at accc.gov.au
- Your state or territory consumer affairs body
- The Office of the Australian Information Commissioner (OAIC) for privacy complaints, at oaic.gov.au
- A court of competent jurisdiction in Queensland
These Terms are governed by the laws of Queensland, Australia. By using the service you agree that any court proceedings will be heard in Queensland.
15. Contact
Rewardaroo Pty Ltd ABN 21 697 112 191 Brisbane, Queensland, Australia
General support and complaints: support@rewardaroo.com Privacy: support@rewardaroo.com