Refund Policy
Rewardaroo Pty Ltd (ABN 21 697 112 191).
Last updated: 19/05/2026
This Refund Policy explains when and how you can get a refund on your Rewardaroo membership.
Quick summary
| Situation | Refund |
|---|---|
| You’re in the free first month | No charge yet, nothing to refund. Cancel any time from your account. |
| First 14 days of your first paid month | Full refund of that month, no questions asked. |
| Cancelled mid-month after the 14-day window | No refund. Membership continues until the end of the paid period. |
| Billing error (duplicate charge, wrong tier) | Full refund within 5 business days. |
| Service failure for 5+ continuous business days | Pro-rata refund for the period. |
| We close your account (for reasons other than fraud) | Pro-rata refund of the unused period. |
| We discontinue the service | Pro-rata refund of the unused period. |
Nothing in this policy limits your rights under the Australian Consumer Law. See section 6.
1. The free first month
Every new Rewardaroo membership starts with a free month. No payment is taken during this period.
If you cancel during your free month, you won’t be charged. Cancel any time from your account in Membership → Cancel.
If you don’t cancel during the free month, your membership automatically continues to the paid period at the tier you signed up for. A reminder email is sent at least 3 days before the first charge.
2. 14-day satisfaction window
Within the first 14 days of your first paid month (so days 31-44 from initial signup), you can request a full refund of that month with no questions asked.
To request the refund, email support@rewardaroo.com with the subject line “Refund request” and the email address on your account. We will process the refund within 5 business days.
You don’t have to give a reason. We won’t ask why. We don’t have a retention call. We don’t run a survey before processing.
3. After the 14-day window
After the 14-day window has passed, monthly subscription fees are non-refundable except in the specific circumstances listed below.
If you cancel a paid month after day 14:
- Your access continues until the end of the paid period
- You’re not charged again
- Any prize draw entries already allocated for the current month remain valid (see Prize Draw Rules section 7)
4. Specific refund situations
We provide refunds in the following situations:
4.1 Billing errors
If you’ve been charged in error (duplicate charge, wrong tier, charge after cancellation, technical glitch), email support@rewardaroo.com with the details. We will:
- Investigate within 2 business days
- Issue a full refund of the erroneous amount within 5 business days of confirming the error
- Apply the refund to the original payment method where possible
4.2 Service failure
If the service is unavailable, broken, or substantially degraded for more than 5 continuous business days, you’re entitled to a pro-rata refund of the affected period. Contact support@rewardaroo.com with the dates and a brief description.
Service failure means the core service (account access, deal catalogue, prize draw functionality) is unavailable — not a temporary outage of a few hours, or the unavailability of a specific partner’s deals.
4.3 If we close your account
If we close your account for a reason other than fraud or illegal activity, we’ll refund the unused portion of your current paid period on a pro-rata basis. The refund is calculated as:
refund = monthly fee × (days remaining / days in period)
4.4 If we discontinue the service
If we permanently close Rewardaroo, all members receive a pro-rata refund of any unused period, calculated as above. We will also give 30 days’ advance notice by email.
5. How refunds are processed
Refunds are returned to the original payment method (the card or account that paid for the membership). Processing times after we issue the refund:
- Credit and debit cards: 5-10 business days, depending on your bank
- PayPal: 3-5 business days
- BPAY or direct deposit: 1-3 business days
If the original payment method is no longer available (closed card, etc.), contact us at support@rewardaroo.com and we’ll arrange an alternative.
6. Your rights under the Australian Consumer Law
Nothing in this Refund Policy limits, excludes or modifies any consumer guarantee or right you have under the Australian Consumer Law (ACL).
Under the ACL, you have a number of consumer guarantees that apply to services. These include guarantees that the service will be provided with due care and skill, will be reasonably fit for purpose, and will be provided within a reasonable time.
If a service we provide doesn’t meet one of these guarantees, you may be entitled to a remedy under the ACL, which may include a refund. This is independent of, and in addition to, the refund situations described in this policy.
If you believe a consumer guarantee has been breached, contact us at support@rewardaroo.com. If we can’t resolve it, you can escalate to:
- The Australian Competition and Consumer Commission (ACCC) at accc.gov.au
- Your state or territory consumer affairs body
7. Disputes
If we deny a refund request and you disagree, you can:
- Reply to our response explaining why you think the decision was wrong. We’ll review again within 5 business days.
- Contact your state or territory consumer affairs body for free dispute resolution.
- Lodge a complaint with the ACCC at accc.gov.au.
- If the dispute involves a card payment, contact your bank or card issuer about a chargeback.
We will not retaliate against you for raising a complaint or pursuing a refund through any of the channels above.
8. Contact
Rewardaroo Pty Ltd ABN 21 697 112 191 Brisbane, Queensland, Australia
Refund queries: support@rewardaroo.com
We aim to respond to refund queries within 1 business day, and to resolve them within 5 business days.